Frequently Asked Questions
Everything you need to know about shopping at HYPEDEPT.
Are all products sold on HYPEDEPT authentic?
Absolutely. At HYPEDEPT, we have a zero-tolerance policy for counterfeits. Every item undergoes a rigorous multi-point inspection by our expert authentication team before being listed.
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders. For high-demand drops or international shipping, please allow 7-14 business days. You will receive a tracking number via email as soon as your order ships.
What is your return policy?
We offer a 14-day return window for most items, provided they are in original unworn condition with all HYPEDEPT security tags attached. Please note that some exclusive limited-edition releases may be final sale.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through Klarna and Afterpay.
How do I know which size to order?
Sizing varies between brands. We provide a detailed size chart on every product page, along with 'fit notes' to indicate if a specific sneaker or garment runs small, large, or true to size.
Can I cancel or modify my order?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 30 minutes of placement by contacting our support team. After this window, the order cannot be changed.